Residences Assistant (Part Time)
Requisition ID: 28329
Location: Newcastle, GB
Contract Type: Open Ended
Working Pattern: Part Time (20 Hours Mon - Fri 9am - 1pm)
Posted Date: 10 Jul 2025
Salary: £23,881 per annum (pro rata)
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
Closing Date: 20 July 2025
The Role
Accommodation Services are looking to recruit a motivated individual to work as part of the Accommodation Team. The successful candidate will be required to carry out day to day cleaning duties and also deep cleaning in student accommodation. Experience of working as part of a team and in a customer service environment is essential. The successful candidate must also have a flexible approach to working and be able to work at other residence sites as required.
To apply please upload your CV and cover letter outlining how your experience and skillset aligns to person specification of job description.
Key Accountabilities
- To clean, maintain, undertake general tasks and provide services to designated interior and/or exterior areas and associated fixtures, fittings and equipment within them to pre-determined standards and frequencies in order to ensure delivery of a high quality accommodation service
- To follow Statutory, University and Accommodation Services’ Health and Safety Policies and Procedures when undertaking tasks in order to ensure a safe and secure environment for residents, staff and visitors
- To identify and report any defects, damage or hazards in the workplace e.g. to fixtures and fittings and equipment to ensure corrective action is carried out promptly and take immediate action where possible to warn others and/or remove hazards e.g. cordon off area, place warning sign or immediately mopping up a spillage
- Where required, assist with stock control and issue of goods, using predetermined checklists, in order to ensure an efficient service and minimal wastage
- To report concerns relating to a customer’s wellbeing to line manager or supervisor to ensure health and welfare of all customers
- To deal with any routine customer queries or complaints to ensure continued customer satisfaction, referring complex matters to line manager
- To assist the University in promotional activities e.g. showing prospective students and other visitors around during visit days
- To support the Service’s commitment to training and development by participating fully in training courses designed to improve personal skill levels and knowledge
The Person
Knowledge, Skills and Experience
- Customer focused approach
- Ability to communicate clearly
- Ability to follow instructions clearly
- Must be a good team worker and equally able to work alone
- Flexible and adaptable approach
- Standards orientated
- Ability to prioritise workload and remain calm under pressure
- Positive approach to personal and skill development.
- General knowledge of cleaning duties and safety issues (Desirable)
- Experience of working in hospitality and catering environment (Desirable)
- Working in a customer orientated service environment (Desirable)
- Reliable and dependable
- A positive flexible “can do” attitude and enthusiastic approach
- Able to work in other locations as required
Attributes and Behaviour
Team working
- Gets involved with team tasks
- Shares relevant and useful information with others
- Talks about other team members in a positive way
- Willing to help others and share workload
Delivering Services
- Strive to deliver high quality results
- Is enthusiastic in getting the job done on time
- Takes responsibility for own and cooperates with others in achieving targets
Projecting Confidence
- Projects energy
- Enthusiastic and positive outlook
- Demonstrates self-assured manner
Finding Solutions
- Looks at ways of overcoming obstacles rather than coming to a standstill
- Keeps an open mind to alternative ways of doing things
- Confidently deals with a broad range of information
Desirable
- Training in Control of Substances Hazardous to Health (COSHH)
- Training in Manual Handling
- Knowledge of Health and Safety Practice
