Education Administrator
Requisition ID: 28352
Location: Newcastle, GB
Contract Type: Open Ended
Working Pattern: Full Time
Posted Date: 17 Jul 2025
Closing Date: 30 July 2025
Salary: £26,942.00 - £27,644.00 per annum
Newcastle University is a great place to work, with excellent benefits. We have a generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.
The Role
The Faculty of Science, Agriculture and Engineering is seeking to appoint an enthusiastic Education Administrator to join the SAgE Faculty Professional Services team. You will provide comprehensive administrative support to ensure the smooth and effective running of the School’s undergraduate programmes. Your duties will span the full student lifecycle from recruitment, registration, assessment and progression to graduation. You will also be responsible for coordinating key academic committees and processes with particular responsibility for the School’s examination procedures. You will act as Deputy to the Education Team Leader and will manage a small team of Education Assistants on the Team Leader’s behalf.
Key Accountabilities
- Responsible for providing guidance, based on regulations, to students and academic staff with regard to non-standard requests, and for providing student-based management information as required.
- Acting as an expert user of the various University systems, i.e. SAP, Module OutlineForms(MOFs), NESS, Blackboard, and for training other staff where appropriate.
- Responsible for dealing with student notification of absence requests, and for responding to information requests linked to external audits, e.g. Home Office and professional bodies. In addition, liaison with relevant personnel regarding information required for completion of international sponsored student reports.
- Responsible for the oversight of exam papers, ensuring they are prepared, collated and submitted to deadlines in the prescribed format, including liaison with External Examiners. In addition, administration of exams and Boards of Examiners processes, including chasing missing marks or anomalies in marks.
- Responsible for collation of timetable requirements in agreed timescales and, in liaison with the Education Team Leader, managing the practicalities of proposed timetables, taking into account appropriate locations (including multi-site on and of University premises), external partners who are involved in timetable delivery (including CPD jointly taught with master modules), and liaising with academic staff regarding requirements, advising on constraints and practicalities of requests.
- Responsible for the oversight of the student evaluations process, and extraction of reports from the relevant system.
- Responsible for the receipt and acknowledgement of appeals and complaints forms, and for chasing additional information where required, tracking within stated timescales. In addition, making and recording of standard criteria based decisions, referring requests which require further decision-making authority to the relevant personnel, and communicating of decisions to students via prescribed systems on behalf of the relevant academic member of staff.
- To provide support for the School’s Admissions where required.
- To provide support for the Director of Education and for the Education Manager.
- To manage the allocation of duties and workload of staff where relevant. The Education
- Administrator will act on behalf of the Team Leader as requested along with an agreed set of guiding principles.
- Any other duties within the scope and general nature of the grade which may be required.
The Person - Essential
• Working knowledge of relevant systems (SAP, NESS, MOFs, Blackboard, Syllabus Plus, Evasys), equipment, processes and procedures including standard software packages
• Initiative and judgement to resolve problems independently
• Excellent IT skills. Ability to use Microsoft Excel, Word, Outlook, and PowerPoint
• Good I.T. skills, i.e. good working knowledge of Microsoft Office software packages
• Familiarity with work priorities and those of colleagues
• Ability to apply relevant health and safety and other University policies and procedures
